07/2008 - present Hellas On Line
Outbound Sales Team Leader.
Main Responsibilities:
- Effectively manage, lead and develop the members of the department ( 5 Back officers, 84 Agents)
- Ensure company management guidelines and policies are followed
- Managing the team to effectively meet customers’ demands
- Develop strategies and deliver excellent sales and after-sales services to maximize sales, customer satisfaction and retention.
- Initiate changes to deliver maximum profitability by achieving company targets store's operation.
- Organizing weekly sales management meetings.
- Deliver reporting on sales campaigns to ensure effective departmental communications
- Strong experience in business intelligence, ERP, CRM (SIEBEL) and visual information systems
hellas online Adrianiou 2, 115 25 Athens, www.hol.gr
03/2007 - 07/2008 e-TECHNOLOGY KNOWLEDGE IT TELECOMS SOLUTIONS & SUPPORT
(e.T.K. omilos Papathanasiou)
Network Engineer Manager
Main Responsibilities:
- Supervised the Network design, implementation, maintenance and support/ Systems Engineer.
- Handled the Infrastructure security, TCP/IP DNS and IP Network, LAN Technologies.
- Managing IT networking infrastructure including routers, switches, firewalls, routing protocols.
- Coordinated events including meetings, speaking engagements, seminars, trade shows and exhibits for MICROSOFT, EOT and Political Parities.
01/2006-01/2007 MSPS S.A.(Market Support & Promotion Services)
Project Manager/Coordinator
Main Responsibilities:
- Worked with the business innovations department to develop new ideas for reaching end user markets using the latest in electronic technologies.
- Supervised staff team ( 25 Promoters, 130 Samplers) at Events and Promotions.
- Controlled the A&P expenditures and handled the accounts for on premises activities of: DIAGEO, Philip Morris – Papastratos, Coca Cola, and Sony Ericsson accounts
- Work with the in-house designer to produce materials of visual impact and within each brand guidelines.
02/2003-12/2005 Philip Morris - Papastratos – Athens, Greece
Promotions Supervisor
Main Responsibilities:
- Set direction and supervised the implementation of consumer promotions and event activities for all Brands (Marlboro, Chesterfield, Philip Morris) and operated relevant meetings (supervised a team of 10 Events Promoters)
- Secured premium and qualitative brand presence in HO.RE.CA network (45 Cafes & 12 Night Clubs)
- Handled the contract with the Promotion Agency, motivated staff to consistently deliver highly satisfactory completion of projects, on time and on target.
Professor in the Higher level of Education
Operating Systems (Windows NT, UNIX-LINUX), TCP/IP,Introduction to Information systems,Computer Architecture.
2001 Institution “PAIDEIA”
Professor in the Medium level of Education
1994-2001 Private lessons (Physics and Chemistry)
1999 Institution “SPOUDI”.
Professor in the Medium level of Education.
